1111bf Privacy Policy: How We Handle Your Information
1111bf takes a direct approach to data privacy — we collect only what your account needs to function, and we keep you informed about how that data moves. This policy applies to all account holders and covers every interaction you have with our platform, subject to your local law and eligible regions in Bangladesh.
Account data protection
Rocket and Upay transaction records
Your right to review and correct
Clear contact routes for data queries
POLICY SCOPE DETAILS
What Data We Collect and Why
When you create an account on 1111bf, we collect the information you submit directly: your name, contact details, and the payment method you choose to link — whether that is Rocket, Upay, or another supported local option. We also collect session data generated during your visits, including device type, browser activity and pages accessed. This helps us keep your account secure and display the correct account wallet balances and transaction history. We do not sell your personal data to third parties. Payment transaction records tied to Rocket or Upay deposits are retained as required by our operational obligations and applicable law. Any data collected through live game sessions or sports bet placements is used solely for account management, fraud prevention and service improvement. We may share limited data with payment processors and game content providers — such as Spadegaming, Bigtime Gaming or PG Soft — strictly to deliver the service you have requested. If you use mobile access on a shared device, we recommend reviewing your account session settings directly inside the account area. Data retention periods and deletion procedures are set out in the sections below, and you can raise a question at any time through our published support routes.
Rocket payment records
Upay transaction history
Mobile access session logs
Account wallet activity
bKash deposit references
INSIDE AND OUTSIDE
Where This Policy Applies
This policy covers data generated through your 1111bf account — from login through to payment and game activity. Some areas fall outside its direct scope; those are noted below. Access to any part of the platform depends on your local law and eligible regions.
Account Access
Covered fully. Every login, session token and password-reset request sits inside this policy. We manage account-level data including your registered contact details and any wallet linked to your profile.
Transactions
Covered. Payment records from Rocket, Upay and other supported methods are stored and accessible via your account history. Transaction data is processed by the relevant payment provider under their own security terms.
Site Content
Covered in part. Game session data from titles supplied by our studio partners is collected for account and security purposes. RTP or session-outcome data shown in a game interface is governed by that provider's disclosures, not by this policy.
Third-Party Services
Not covered here. If you follow a link away from 1111bf — to a payment gateway page, a studio's own terms, or any external site — their privacy practices apply. We cannot control how those parties handle data.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices over the data we hold. Reviewing what is on your account is straightforward — open the account area once logged in and check the profile and transaction sections directly. If any detail is incorrect, the account settings page lets you update contact information; for fields you cannot edit yourself, reach out through our support route and we will action the correction. You can ask us what data we hold about you, and we will respond through the same support channel. Requesting deletion of your account and associated data is also possible; note that transaction records may need to be retained for a period under applicable law before full deletion is completed. We do not place conditions on exercising these rights, and we do not charge a fee for a standard data review request. If your query relates to a specific Rocket or Upay transaction record, include the reference visible in your account history to help us locate it quickly.
Review Your Records
Log in and open the account profile section. Transaction history, linked payment methods and session details are visible there. You do not need to contact support for a standard records review.
Correct Account Details
Edit contact fields directly in account settings. For locked fields or identity-linked details, submit a correction request via our support route and include your account reference for faster handling.
Raise a Data Question
Send your question through our published support channel. Describe the data type and the account it relates to. We aim to respond through the same channel; no separate form is required.
Request Account Deletion
Contact support to initiate a deletion request. Transaction records tied to Rocket, Upay or other payment rails may be held for a legally required period before the account is fully removed.
REACH OUR TEAM
How to Contact Us About This Policy
All privacy-related questions — data corrections, deletion requests and account access queries — go through the same support routes we publish on the site. We do not operate a separate privacy desk; use the channels below and mark your message as a privacy or data query so it reaches the right team.
Live Chat
Open the live chat widget from any page on 1111bf. State that your query is a privacy or data matter at the start of the conversation so the agent can route it correctly.
Email Support
Send your data query to the support email address listed in the Contact section of the site. Include your account reference and, where relevant, the Rocket or Upay transaction ID you are asking about.
Account Help Centre
The Help section in your logged-in account area contains published answers for common privacy questions. If your query is not covered there, use live chat or email to escalate it directly.
HOW WE PROTECT YOU
Data Handling, Cookies and Account Security
We apply standard security measures to the data held inside 1111bf accounts. Cookies used on the site support session continuity and login state — you can manage cookie preferences through your browser settings. Retention periods vary by data type: active account data is kept while your account is open; payment records are held as required by applicable law; and session logs are cleared on a rolling basis. If you want to understand which data category applies to a specific record, raise it through support.
Cookie Management
Session and functional cookies keep your login active across pages. You can clear or block cookies through your browser; doing so may affect account navigation and how your mobile access session is maintained on device.
Account Security
Account credentials are stored using standard encryption practices. If you suspect unauthorised access, use the password-reset route in the login screen immediately and follow the verification steps shown there.
Data Retention
Active profile data is held while your account remains open. Rocket and Upay transaction records may be retained beyond account closure to meet applicable legal obligations. Deletion timelines are confirmed on request.
Policy Updates
When we update this policy, the revised version is published on this page with the date noted at the top. Continuing to use your account after a change is posted means you have seen the updated terms.
POLICY FAQ
Common Questions About Our Privacy Policy
These questions come up most often when account holders review their data rights or want to understand how their information is used on 1111bf. If your question is not here, contact support directly.
What personal data does 1111bf collect when I open an account?
We collect the details you submit at registration — name, contact address and any payment method you link, such as Rocket or Upay. We also log session and device data to maintain account security. We collect only what account operation requires.
Can I see all the data held on my account?
Yes. Log into your account and check the profile and transaction history sections. Most data is visible there. If you want a full summary of everything we hold, send a request through live chat or email and reference your account.
How do I correct wrong information on my account?
Open account settings after logging in. Contact fields can be edited directly. For details you cannot change yourself — such as identity-linked records — submit a correction through support and include your account reference so we can locate the right record quickly.
Does 1111bf share my data with third parties?
Only with parties needed to deliver your account service: payment processors handling Rocket or Upay transactions, and game content studios such as Spadegaming or PG Soft. We do not sell your data, and third-party providers are bound to use it only for the service requested.
How long does 1111bf keep my payment transaction records?
Transaction records from Rocket, Upay and other supported payment methods are retained as required under applicable law, which may extend beyond account closure. You can request clarification on the specific period for your records through our support channel.
Can I request that my account and data be deleted?
Yes. Contact support to start the process. Some payment and transaction data may need to be held for a legally required period before full deletion is completed. We will confirm the timeline once your request is received and verified.
Does this privacy policy apply if I access 1111bf from outside Bangladesh?
This policy governs how 1111bf handles data for all account holders. However, your ability to access the platform and the legal framework that applies to your data both depend on your local law and eligible region at the time of access.
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